Product Specialist

https://aboriginalhire.ca/Jobs/jobsdetails/10189

About this role

JOB OFFER: Product Specialist Who are we? Richelieu Hardware is a leading company in North America and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our clients – Over 120,000 clients in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including big-box home improvement stores. Our team – 3,200 people, nearly half dedicated to sales and marketing, and over 50% are shareholders of Richelieu. How about joining a top North American specialty hardware company, publicly traded, and growing continuously for 50 years! Richelieu Hardware is currently looking to add a Product Specialist to its team at its Head Office located at 7900 Henri-Bourassa West Boulevard, in Ville St-Laurent. Main Responsibilities Please note that the percentage of time spent on tasks may change but still fairly represents the reality of the position • Technical support for sales teams and clients: technical advice, product recommendations, support for key accounts, and assistance to sales reps. (20% of the task) • Technical troubleshooting of installations and problem solving: analyzing failures, troubleshooting, corrective recommendations, validation tests, and technical support on-site or remotely. (20% of the task) • Product range management: lifecycle management, creating and maintaining codes, streamlining the range, monitoring performance, and continuous improvement. (20% of the task) • New product development: defining specifications, testing, validation, launching coordination, and improving existing products. (+/- 10% of the task) • Market analysis and competitive intelligence: tracking trends, analyzing the competition, identifying opportunities, and giving strategic recommendations. (+/- 10% of the task) • Sales and customer training: developing training materials, demos, webinars, and technical support. (+/- 10% of the task) • Supplier management: technical follow-up, quality, product development, and participation in improvement projects. (+/- 5% of the task) • Product marketing: creating technical content, product sheets, documentation, supporting marketing campaigns, and participating in trade shows. (+/- 5% of the task) The ideal candidate has : • 3 to 5 years of experience in a product specialist, product manager, technical support, or product development role. • MUST HAVE: Experience in functional hardware, cabinetry components, furniture, kitchen cabinets, or a related manufacturing field. • Experience collaborating with international suppliers and cross-functional teams. • Experience in technical support, problem-solving, and training customers or sales teams. Academic and Other Requirements: • AEC or DEC in administration, business management, marketing, mechanical engineering, mechanical engineering technology, industrial design, or a related field. • A Bachelor's degree in one of these areas is considered an asset. • MUST HAVE: Excellent communication, presentation, and technical simplification skills. • Excellent knowledge of functional hardware (hinges, slides, opening systems, metal drawers, etc.) as well as the cabinetry and cabinet manufacturing market. • Strong skills in technical analysis, problem-solving, and installation diagnostics. • Good understanding of mechanical design principles and ability to collaborate with mechanical engineers and product development teams. • Ability to read and interpret 2D technical drawings and 3D models using AutoCAD. Knowledge of SolidWorks is a plus. • Experience in B2B project management, from defining needs to commercial launch. • Excellent level of bilingualisme in French and English, both spoken and written. • Proficient in Microsoft Excel, ERP systems, and product data management tools. • Able to collaborate effectively with sales, purchasing, marketing, operations teams, and international suppliers. • Analytical mindset, self-sufficient, organized, and customer-oriented. • Available for occasional travel to clients, suppliers, and trade shows or training sessions. Please note tthat this position appears in French on the Career Section of our website. Exact terminology thta was used for that position is Spécialiste de produits